MyEventsNow UK (“MyEventsNow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit myeventsnow.uk, create an account, publish an event, make a booking, or use our related services.

This policy applies to customers, event organisers, vendors, website visitors, and other users of our platform.

1. Information We Collect

We may collect the following types of information:

Personal information

• Full name

• Email address

• Telephone number

• Billing or contact address

• Account login information

• Profile photograph

• Communication preferences

Booking and transaction information

• Events viewed, saved, booked, or attended

• Ticket and booking details

• Transaction history

• Billing information

• Refund or cancellation details

Payment card information may be processed securely by third-party payment providers. We do not normally store complete card details on our servers.

Organiser and vendor information

• Business or trading name

• Business address and contact details

• Event and venue information

• Products or services offered

• Payment and payout information

• Identity or business-verification documents

• Tax or registration information, where required

Technical information

• IP address

• Browser and device type

• Operating system

• Login activity

• Pages visited

• Referring website

• Cookie identifiers

• Platform usage and diagnostic data

Communications

We may retain messages, enquiries, support requests, reviews, complaints, and other communications sent through our platform.

2. How We Collect Information

We collect information when you:

• Register or update an account

• Create or publish an event

• List vendor products or services

• Search for or book an event

• Contact an organiser or vendor

• Make a payment or request a refund

• Subscribe to marketing communications

• Submit a review or enquiry

• Contact customer support

• Browse or interact with our website

We may also receive information from payment processors, authentication providers, analytics services, event organisers, vendors, and other authorised third parties.

3. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process bookings, payments, refunds, and payouts

• Publish and manage event or vendor listings

• Connect customers with organisers and vendors

• Send booking confirmations and event updates

• Provide customer support

• Verify users, organisers, and businesses

• Prevent fraud, misuse, and security incidents

• Improve the website and user experience

• Personalise event recommendations

• Send marketing communications with appropriate consent

• Enforce our Terms and Conditions

• Comply with legal, tax, and regulatory obligations

4. Lawful Bases for Processing

Under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, we process personal information using one or more of the following lawful bases:

• Contract: Processing is necessary to provide requested services.

• Consent: You have given permission for a specific purpose.

• Legitimate interests: Processing is necessary for operating, securing, or improving our platform, provided your rights are not overridden.

• Legal obligation: Processing is required to comply with applicable laws.

• Vital interests: Processing is necessary to protect someone’s life or safety in exceptional circumstances.

You may withdraw your consent at any time where processing is based on consent.

5. Sharing Your Information

We may share relevant information with:

• Event organisers when you book or enquire about an event

• Vendors when you request or purchase their services

• Payment processors and financial institutions

• Website hosting, cloud, email, analytics, and security providers

• Professional advisers, including legal and accounting professionals

• Government authorities, regulators, or law-enforcement agencies where legally required

• A buyer or successor if our business is reorganised, merged, or sold

We require service providers to use personal information only for authorised purposes and to protect it appropriately.

We do not sell your personal information.

6. Publicly Available Information

Event listings, organiser profiles, vendor profiles, reviews, and other information submitted for publication may be visible to the public. Please avoid publishing personal or confidential information that you do not want others to see.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep users signed in

• Remember preferences

• Maintain website security

• Understand website performance

• Measure traffic and engagement

• Personalise content and advertising

Where required, non-essential cookies will only be used after obtaining your consent. You can manage cookies through our consent tool or browser settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

We may send promotional emails or messages where you have provided consent or where otherwise permitted by law.

You can stop receiving marketing communications by:

• Selecting the unsubscribe link in an email

• Updating your account preferences

• Contacting us directly

You may still receive essential service messages, including security alerts, booking confirmations, payment notices, and event updates.

9. International Data Transfers

Some service providers may process information outside the United Kingdom. When personal information is transferred internationally, we use appropriate safeguards as required by UK data-protection law, such as adequacy regulations or approved contractual clauses.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain transaction and booking records

• Resolve disputes and complaints

• Prevent fraud and abuse

• Meet legal, accounting, and tax obligations

Retention periods depend on the type of information and the reason it was collected. Information that is no longer required will be securely deleted or anonymised.

11. Data Security

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse or disclosure

• Alteration or destruction

However, no online system is completely secure. Users are responsible for protecting their passwords and notifying us promptly of suspected unauthorised account activity.

12. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your information

• Restrict how your information is processed

• Object to certain processing

• Receive your information in a portable format

• Withdraw consent

• Object to direct marketing

• Request a review of certain automated decisions

• Submit a complaint to a supervisory authority

To exercise your rights, contact us using the details below. We may request proof of identity before processing your request.

13. Children’s Privacy

Our services are not intended for children who are legally unable to enter into a binding contract or provide valid data-processing consent without a parent or guardian.

If an event is intended for children, the organiser remains responsible for appropriate safeguarding practices and obtaining any necessary parental or guardian consent.

If we learn that personal information has been collected from a child unlawfully, we will take reasonable steps to delete it.

14. Third-Party Links and Services

Our website may contain links to event organisers, venues, vendors, payment providers, social networks, or other third-party websites. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of external services.

15. Organisers and Vendors

Event organisers and vendors may independently determine how they use customer information received through the platform. In such situations, they may act as separate data controllers and must comply with applicable data-protection laws.

Customers should review the relevant organiser’s or vendor’s privacy information where applicable.

16. Complaints

Please contact us first if you have concerns about how we process your information so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (“ICO”) through its official website at ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. The revised version will be published on this page with an updated revision date.

We encourage you to review this policy periodically.

18. Contact Us

For privacy questions, requests, or complaints, contact:

MyEventsNow UK
Website: https://myeventsnow.uk/
Email: contact@myeventsnow.uk